Job Description

1. Administrative Support to Operations Team
· Coordinate team meetings & events
· Consolidate travel and leave schedules of VP, RDs, OPS team
· Support the Operations VP & Director in the logistic arrangement for business meetings & visits including travels/transportation, meetings, etc.
· Translate document and messages to Chinese/English

2. Operations Support
· Consolidate the integrated calendar of Campaigns and store activities.
· Liaise with other departments to ensure the implementation is on time & collaborated.
· Identify any issues and support the solution for the campaign/project execution e.g. conflicting activities, resources, late deliveries, etc.
· Collect & improve Memos contents, improve the method & channel of communication, for easy understanding and execution by stores
· Host weekly communication meetings and handle questions from Regional teams & stores regarding daily operations, campaigns & Headoffice instructions
· Develop the weekly Newsletter– plan, collect & edit contents
· Coordinate with vendors for the specifications, quotation & production of uniform and store supplies
· Have full understanding of the standard store operation & transaction processes as well as POS system. Assist HQ and local teams to understand the standard processes.
· Assist in improving store processes in order to achieve higher execution efficiency and customer satisfaction
· Be the key contact point for the stores, ROMs & regional OPS staff for all communication with HO OPS team and other departments
3. Analysis & Reporting
· Collect and consolidate feedback from regions for campaigns, business performances, programs, etc.
· Analyse and develop reports
· Support the tracking of G&A expense and coordinate adjustments
· Support in the calculation of incentives for RDs & ROMs, events.
4. Business Development
· Support in the preparation for store opening / closure with the focus on store operations
· Update store list, opening/closure dates in Operations reports

Requirements:

1、Formal qualifications/certification required
？ University Degree (Business preferred)


2、Years of experience required:
？ Must have min 2 years Store operations experience
？ 1-2 years business analysis and coordination experience


3、Knowledge & Skills required:
？ Experience supporting retail operations
？ Quick response and good skills in managing daily operation demands
？ Strong skills of analytical and problem solving
？ Language requirements : Strong skills in the written and verbal communication - both Chinese and English
？ Advanced knowledge of the computer applications, Word, Excel, Outlook.
？ Ability to write reports, advices, business correspondence, comprehensive policy, and procedure manuals.

职位类别： 其他

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